Training
We firmly believe in building websites that allow our clients to update and manage their online presence autonomously. That's why we build websites with customized administration areas, removing the complexity often associated with managing web content and user accounts. Beyond that, when a site is in the private launch phase, we undertake a number of training initiatives to ensure that our clients can indeed manage their site, and feel comfortable doing so, in an ongoing capacity.
In-Person Training
Location and budget permitting, our preference is to spend a number of hours in face-to-face meetings with our clients, guiding them through the website administration processes and answering any questions that they might have in person.
Screenshot Capture Videos
We provide videos with every build that detail the key administrative functionalities of your website: adding blog posts, managing comments, creating user accounts and so forth. Every website we build is unique, so these videos are recorded on your website and are 100% customized for you. The videos feature voice-over narration and are stored on your webserver so that you have access to them whenever you feel the need for a refresher.
Questions Answered
Through our online project management system, you can log support tickets with your questions, and during private launch and your project warranty period we'll respond within 12 business hours (often much sooner). After your project warranty period - we'll still answer your questions (!), but it could take a little longer (though, realistically, it usually doesn't).